Refund policy

MARDĪ Refund Policy

At MARDĪ, we create each garment with care, ensuring quality and minimizing waste. As a small brand with a limited production run, we encourage thoughtful purchases to reduce unnecessary returns, which contribute to environmental impact and logistical challenges.

Before placing your order, please carefully check the sizing details provided on our website. If you have any doubts, feel free to reach out to us at info@mardi-mardi.com for assistance.

Sustainability & Returns

Returns create unnecessary transportation emissions and stock challenges for small brands like ours. By producing in limited quantities, we aim to avoid overproduction and waste. A returned item may not always find a new home, increasing the risk of unsold stock. Your support in making conscious shopping decisions helps us maintain sustainable practices.

Returns

You can request a return of your order within 14 days of receiving the item, except for final sale items.

To initiate a return, please contact us at info@mardi-mardi.com.

  • The returned item must be unworn, unwashed, and in its original condition with all tags attached.
  • Customers are responsible for the return shipping costs.
  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

Exchanges

We do not offer direct exchanges. If you wish to change an item, please return your purchase and place a new order once the return has been accepted.

Refunds

  • Refunds will be issued via the original payment method used for the purchase, shipping cost excluded.
  • Upon customer request, we can issue a refund in the form of a store credit (voucher).
  • The refund (or store credit) will be processed within 14 business days of receiving the returned item. However, we reserve the right to refuse a refund if the item is not returned in its original condition (e.g., worn, damaged, etc.).

Shipping Costs & Refunds

  • Please note that shipping fees are non-refundable. The refund will cover only the price of the returned item(s), excluding any shipping costs.
  • If your order qualified for free shipping, a standard shipping fee will be deducted from your refund (€9.99 for Italy, €14.99 for international orders).

Exceptions to Returns

The right to return does not apply to:

  • Customized or made-to-order items.
  • Unsealed items that, for hygiene reasons, cannot be returned.
  • Certain perishable or delicate goods, such as personal care goods or hazardous materials.

Additionally, we do not accept returns on sale items or gift cards. If you have any concerns regarding the return eligibility of a specific item, please contact us.

Defective or Damaged Items

In the rare event that you receive an item that is defective or damaged, please contact us immediately at info@mardi-mardi.com with your order number and photos of the issue.

  • If the defect is confirmed, we will offer a replacement or refund.
  • Please note that items must be unworn, unwashed, and in their original condition with all tags attached.

How to Initiate a Return

To initiate a return, please email info@mardi-mardi.com with the subject "Return Request – Order #[Your Order Number]" and include:

  • Your full name and order number.
  • The reason for the return.
  • Photos (if the item is defective or damaged).
    We will provide further instructions on how to return the item.

Contact Us

For any questions regarding our refund policy, feel free to reach out to us at info@mardi-mardi.com.

Thank you for being part of our journey and supporting a more responsible approach to fashion.